Shop Regulations

I. GENERAL PROVISIONS

1. 1. The SISTER YOUNG online store, operating at: sisteryoung.com, is run by SISTER YOUNG SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, based at: Klementyny Hoffmanowej 19 / 302, 35-016 Rzeszów, operating under the NIP number: 8133907140, REGON: 527068903.
   2. These Regulations of the Online Store specify the rules for making purchases in the sisteryoung.com online store, and in particular the rules and procedure for concluding distance sales contracts via the Store and the procedure for withdrawing from the contract by the Consumer.
   3. In the scope of Services provided electronically, these Regulations are the regulations referred to in Art. 9 of the Act on the provision of electronic services of July 18, 2002 (consolidated text: Journal of Laws of 2020, item 344, as amended).
   4. The Regulations are addressed to all Customers of the Store. All Customers are obliged to read the provisions of the Regulations before making a purchase.
   5. Each Customer is obliged to comply with the provisions of the Regulations. Sales are based on the version of the Regulations applicable at the time of placing the order.
   6. Each Customer has the opportunity to read the Regulations at any time by clicking on the hyperlink “Regulations of the online store” on the website of the sisteryoung.com Store. The regulations can be downloaded and printed at any time.
   7. All information contained on the website of the sisteryoung.com Store relating to products (including prices) does not constitute an offer within the meaning of Art. 66 of the Civil Code of April 23, 1964 (consolidated text: Journal of Laws of 2019, item 1145, as amended), but an invitation to conclude a contract, pursuant to Art. 71 of the Civil Code of April 23, 1964 (consolidated text: Journal of Laws of 2019, item 1145, as amended). By sending the Order Form, the Customer submits an offer to purchase the indicated Service for the price and terms specified in the description.

II. DEFINITIONS

1. 1. Regulations – this set of regulations organizing the rules for using the Store Services by Customers.
   2. Consumer – a natural person concluding a civil law contract via the Store, not directly related to his or her business or professional activity.
   3. Customer – a natural person (including a Consumer) who is at least 13 years old (provided that he or she has obtained the consent of a statutory representative), a legal person and an organizational unit that is not a legal person, which is granted legal capacity by special provisions, which uses the Services provided by the Store .
   4. Order Form – Service available on the Store’s website, through which the Customer can make a purchase, in particular by adding Services to the Cart and specifying certain terms of the Sales Agreement, including: delivery and payment method.
   5. Basket – an element of the Store in which the Services selected by the Customer are visible and in which the Customer has the opportunity to determine and modify the Order data, including the number of Products purchased.
   6. Store – an online service belonging to the Seller, available under the domain: sisteryoung.com, through which the Customer can purchase Services from the Seller.
   7. Seller – SISTER YOUNG SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, based at: Klementyny Hoffmanowa 19 / 302, 35-016 Rzeszów, operating under the NIP number: 8133907140, REGON: 527068903.
   8. Service – non-production economic activity, provided without the simultaneous presence of the Seller and the Customer (remotely), by transmitting data at the Customer’s individual request, sent and received using electronic processing devices, including digital compression, and data storage, which is in entirely transmitted, received or transmitted via a telecommunications network within the meaning of the Act of July 16, 2004 – Telecommunications Law (consolidated text: Journal of Laws of 2019, item 2460, as amended).
   9. Product – a movable item (including a movable item with digital elements, i.e. containing digital content or a digital service or connected to them in such a way that the lack of digital content or digital service would prevent its proper functioning) which is the subject of the Sales Agreement between the Customer and the Seller.
   10. Sales Agreement – a distance sales agreement for Services concluded by the Customer via the Store, usually via the Order Form.

III. ACCEPTANCE AND PROCESSING OF ORDERS

1. The condition for using the Store is to read and accept these Regulations. By placing an order, the Customer accepts the content of the Regulations.
2. Orders from customers are accepted using the sent Order Form, placed via the website: sisteryoung.com, 7 days a week, 24 hours a day.
3. Products are ordered by selecting those the Customer is interested in, clicking the “ADD TO CART” button located next to the description, and then, from the “CART” level located in the Store tab, completing the Order Form, including selecting the delivery method. and pay or select the cash on delivery option, if available for the Service, and then clicking to confirm your purchase.
4. After placing the order, the Customer receives confirmation of the order placed by e-mail to the address provided in the Order Form.
5. After the Customer receives confirmation of acceptance of the offer, the order fulfillment process by the Seller begins, with:
   • in the case of placing an order payable on delivery – starts no later than the next business day after its confirmation by the Seller.
   • in the case of placing an order paid by traditional transfer – it starts after the payment for the placed order is credited to the Store’s bank account.
6. Orders placed in the Store are processed 24 hours a day, regardless of the day of the week, the maximum order processing time is 2 business days.
7. The Customer will receive a message that the order has been accepted for processing, which is understood as the Seller’s declaration of acceptance of the offer. Upon receipt by the Customer, a Sales Agreement is concluded.
8. A VAT receipt is issued for each order. At the customer’s request, a VAT invoice will also be sent.
9. The available means of communication between the Customer and the Store is: e-mail – hello@sisteryoung.com.
10. The price given in the order is the total value that the Customer is obliged to pay (gross price). It includes the applicable tax. The delivery cost is not included in the price because it depends on the method of delivery of the purchase chosen by the Customer.
11. The Seller reserves the right to change prices in the Store, introduce new Services for sale, conduct and cancel promotional campaigns, or make changes to them, in accordance with applicable law.
12. If the Consumer is obliged to make a payment exceeding the agreed price described in the previous paragraph, the Store will immediately inform the Customer about this fact, explaining the reason for the price difference. Additional costs will be charged to the Customer only after obtaining the Customer’s express consent.

IV. PAYMENT PROCESSING

1. The following payment methods are possible as part of the operation of the Store:
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V. RIGHT OF WITHDRAWAL

1. In accordance with the Act on Consumer Rights of May 30, 2014 (consolidated text: Journal of Laws of 2020, item 287, as amended), the Consumer may withdraw from the sales contract for Services purchased in the Store, without giving a reason, by submitting appropriate statement in writing, within 14 days from the date of receipt of the Service. For the Consumer to meet this deadline, it is enough to send a statement before its expiry.
2. The consumer may withdraw from the contract by submitting a declaration of withdrawal to the Seller. The declaration template constitutes Annex 1 to these regulations.
3. The declaration of withdrawal from the contract should be sent to the following e-mail address: hello@sisteryoung.com.
4. The Seller, within 14 days from the date of receipt of the declaration of withdrawal from the contract, will refund all payments made by the Consumer to the Consumer.
5. The Seller will refund the payment using the same payment method used by the Consumer.
6. The Consumer is not entitled to withdraw from the Sales Agreement in relation to the contract:
   • the subject of which is a non-prefabricated item, manufactured according to the Consumer’s specifications or serving to meet his individual needs;
   • in which the subject of the service is an item that deteriorates quickly or has a short shelf life;
   • in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
   • in which the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items;
   • in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
   • for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;
   • in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline for withdrawal from the contract;
   • for the supply of digital content that is not saved on a tangible medium, if the performance of the service began with the Consumer’s express consent before the deadline for withdrawal from the contract and after the entrepreneur informed him about the loss of the right to withdraw from the contract;
7. The right to withdraw from a distance contract does not apply to any entity other than the Consumer.

VI. OUT-OF-COURT DISPUTE RESOLUTION

If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others: With:

1. Mediation conducted by the appropriate Provincial Trade Inspection Inspectorate, to which a request for mediation should be submitted. As a rule, the procedure is free of charge. The list of Inspectorates is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
2. Assistance from the locally competent permanent consumer arbitration court operating at the Provincial Inspectorate of the Trade Inspection, to which an application to consider the case before the arbitration court should be submitted. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
3. Free assistance from the city or district consumer ombudsman.
4. Online ODR platform available at: http://ec.europa.eu/consumers/odr/.

VII. SHIPMENT

1. The Seller reserves the right to verify the order placed by the Customer by telephone or e-mail. If it is not possible to verify the order using the data entered by the Customer during the ordering process, the Seller reserves the right to refuse to process such an order.
2. Placing an order is binding when feedback from the Seller confirming the order is sent to the e-mail address provided in the registration form.
3. The Seller reserves the right to cancel the order if it cannot be completed or for other reasons beyond its control.

VIII. FINAL PROVISIONS

1. The Regulations define the rules for concluding and performing the Sales Agreement for Products and Services available on the Store’s website.
2. The sales contract is concluded between the Customer and the Seller.
3. The Regulations are available to all Customers in an electronic version on the Store’s website.
4. In order to use the Products and Services of the Store, it is necessary to have devices enabling access to the Internet and a web browser enabling the display of websites, as well as providing an e-mail address enabling sending information regarding the order.
5. All persons, including Customers, are prohibited from posting illegal content on the Store’s website.
6. In matters not regulated by these Regulations, the relevant provisions of generally applicable law shall apply.
7. The Regulations do not exclude or limit any rights of the Customer who is a Consumer, which he is entitled to under mandatory provisions of law. In the event of a conflict between the provisions of the Regulations and mandatory legal provisions granting rights to consumers, these provisions shall prevail.
8. In the event that any provision of these Regulations is or is intended to become invalid or ineffective, the validity of the remaining provisions of the Regulations shall remain unaffected. In such a case, the Parties will replace the invalid or ineffective provision with another one that reflects the intended economic purpose as closely as possible. This also applies accordingly to any gaps in the Regulations.